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Quality Media Resources, QMR, produces training videos on HR topics including sexual harassment, general workplace harassment, diversity, conflict management, dialogue, customer service, legal issues, ethics, legal and appropriate use of e-mail, leadership, management skills, dialogue, communication, coaching, mentoring, providing performance feedback, hiring, change management, the ADA, termination, and many other human resources training topics. QMR also distributes HR related CDs and online learning programs on sexual harassment, workplace harassment, legal compliance and other human resource issues.


A Manager's Guide

Winner, American Corporate Video Award

A Manager's Guide

Program 1— Surviving the Slings & Arrows

Program 2—To Lead Or Not To Lead

Quality Media Resources’ new video-based training series, A Manager’s Guide, is an excellent overview of the fundamental skills needed to survive and thrive in today’s complex work environments.

Using the casting and rehearsal of a production of Shakespeare’s Hamlet as a backdrop, this 2-program series provides an entertaining overview of the essential skills needed by both new and more experienced managers. A team of experts reinforces the key learning points.

Each program addresses 5 critical subject areas and presents 3 key learning points in each area.

The video programs run 25 minutes each. While we recommend using the full series, each program can stand alone as a complete, separate training resource. The programs come with a comprehensive facilitation package including reproducible handouts.

These programs can be delivered a number of ways. Contact your QMR distributor for details on broadcast licenses or computer network delivery options.

Program Objectives

A Manager’s Guide is intended to provide new and experienced managers in public and private sector organizations with an overview of the fundamental skills needed to be successful in the work they do.

There are two programs in the series:
Program 1—Surviving the Slings & Arrows focuses on the skills needed to navigate the legal and behavioral challenges managers can face.
Program 2—To Lead Or Not To Lead takes a look at the communication, organizational and leadership skills managers need to excel.
After viewing Program 1 and working through the material in the Facilitation Guide, participants should understand…

  • Appropriate & effective hiring practices
  • EEO compliance issues
  • How to handle workplace harassment
  • Respectful termination procedures
  • Performance management fundamentals

After viewing Program 2 and working through the printed support materials, participants should understand…

  • Fundamentals of effective communication
  • How to be a supportive coach
  • Conflict management dos and don’ts
  • Basic time management concepts
  • The keys to being an effective leader

Support Materials

A Manager’s Guide comes with a comprehensive Facilitator’s Guide that includes handouts. When you license the programs, QMR grants you permission to make copies of these printed handouts for your organization’s training use.

Program Contents

The programs combine dramatized scenarios that demonstrate the key learning points in each section and expert commentaries that underscore and reinforce the training.

The dramatizations are set against a backdrop of the rehearsal of a production of Shakespeare’s Hamlet. The interactions between the play’s director and actors serve as a dramatic metaphor for the kinds of situations managers are likely to face in their work environments.

The facilitation materials offer several approaches to using the programs. The training can be 2-4 hours or longer depending on the exercises and activities you choose to use. We also offer a self-study track for organizations that prefer that option for their managers or supervisors.

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(800) 800-5129

Also available in Spanish
También disponible en español

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