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Quality Media Resources, QMR, produces training videos on HR topics including sexual harassment, general workplace harassment, diversity, conflict management, dialogue, customer service, legal issues, ethics, legal and appropriate use of e-mail, leadership, management skills, dialogue, communication, coaching, mentoring, providing performance feedback, hiring, change management, the ADA, termination, and many other human resources training topics. QMR also distributes HR related CDs and online learning programs on sexual harassment, workplace harassment, legal compliance and other human resource issues.

The 5 Values of GREAT Customer Service

Video programs produced by:
Robert Rosell and Patricia McDermott-Rosell

Facilitation and Self-Study Guide written by:
Robert Rosell

You will need Acrobat Reader to open the guide. If you do not currently have Acrobat Reader,
you can download the program for FREE from Adobe.


The 5 Values of GREAT Customer Service Facilitation Guide
File Size: 193kb

The 5 Values of GREAT Customer Service Powerpoint Slides
File size: 136kb

Also available in Spanish
También disponible en español

Las cinco reglas del gran servicio al cliente. Guía para el instructor

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